eSora Labs Ltd. ("eSora Labs," "we," "us") is committed to protecting the privacy of individuals who visit our websites, request access to NILARA, or engage with us. This policy explains what we collect, how we use it, and the choices you have.
This Privacy Policy describes how we handle personal information in connection with the NILARA website and our sales, evaluation, and support activities. NILARA is the governed operating suite from eSora Labs Ltd.
This policy applies tonilara.ioand related marketing and evaluation websites operated by eSora Labs. Personal information processed on behalf of a customer inside the NILARA platform is governed by that customer's configuration and by the separate written agreement (including any Data Processing Addendum) between the customer and eSora Labs, not by this policy.
eSora Labs Ltd. is a technology company headquartered in Toronto, Ontario, Canada. We build and operate NILARA and related products and design systems. For privacy questions, contactprivacy@nilara.io.
You provide:name, work email, organization, role, and any details you submit through forms such as an access request or contact message.
Automatic:pages visited, device and browser type, IP address, referral source, cookies, and general (approximate) location derived from your IP.
Business / evaluation:organization name, title, program scope, requirements, and procurement details you share during an evaluation.
We do not ask for special-category or sensitive personal information through this website, and we ask that you not submit it in free-text fields. Where a customer processes sensitive data inside the NILARA platform, that processing is governed by the customer's agreement and configuration.
We use personal information to respond to your requests, arrange and conduct product walkthroughs, operate and improve the website, communicate about NILARA, maintain security, and meet legal and accounting obligations. We do not sell personal information.
Where the GDPR or similar laws apply, we rely on: yourconsent(e.g., optional communications), ourlegitimate interests(e.g., operating and securing the site, responding to business inquiries),performance of a contractor steps taken at your request, andcompliance with legal obligations.
We share personal information with service providers who help us operate (for example, hosting, email delivery, analytics, and support), each bound to protect it and use it only on our instructions. We may share information to comply with law, enforce our terms, or protect rights and safety, and in connection with a corporate transaction as described below. A list of key providers is maintained on ourSubprocessor List.
If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to the commitments in this policy.
We are based in Canada and may process information in other countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
We keep personal information for as long as needed to fulfill the purposes described here, then delete or anonymize it, unless a longer period is required by law or for legitimate business or dispute-resolution needs.
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we work continuously to strengthen our controls. See ourTrust Center.
We may use automated tools to operate and secure our services. We do not use personal information submitted through this website to train foundation models. Any AI features within the NILARA platform operate under the customer's control and agreement.
Depending on your location, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to object or withdraw consent. To exercise these rights, emailprivacy@nilara.io. You may also have the right to lodge a complaint with a supervisory authority.
Our website and NILARA are intended for organizations and working professionals. They are not directed to children, and we do not knowingly collect personal information from children.
Our website may link to third-party sites and services we do not control. Their privacy practices are governed by their own policies.
We may update this policy from time to time. We will post the updated version with a new effective date and, where appropriate, provide additional notice.
Questions about this policy or our privacy practices can be sent toprivacy@nilara.io, or to eSora Labs Ltd., Toronto, Ontario, Canada.